adda97 Privacy Policy

1. Introduction

adda97 ("we", "us", "our") is committed to protecting the personal data of every player who uses the adda97 platform. This Privacy Policy describes how adda97 collects, uses, stores, shares, and protects personal information in connection with the operation of the adda97 online casino and sports betting platform, accessible at adda97.app.

This policy applies to all players who have registered an account on adda97, to visitors who browse the Platform without registering, and to any individual who contacts adda97 for support or other purposes. By registering an account or continuing to use the adda97 Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

adda97 acts as the data controller for all personal data collected through the adda97 Platform. As data controller, adda97 determines the purposes and means by which personal data is processed. All data protection enquiries, access requests, and objections should be directed to the adda97 support team at [email protected]. adda97 will respond to all data-related communications in English within 14 calendar days of receipt.

3. Data We Collect

3.1 Data You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, or contact adda97 support, you provide personal data directly to adda97. This includes:

• Full legal name as it appears on your National Identity Card (NID) or other government-issued document
• Date of birth, used to confirm you meet the 18+ age requirement
• Bangladesh mobile number and email address
• Payment account references, such as your registered bKash, Nagad, or Rocket mobile number
• Identity verification documents submitted during the KYC process
• Any information you provide in support tickets, live chat sessions, or email correspondence

3.2 Data Collected Automatically

When you access the adda97 Platform, certain technical data is collected automatically by our systems and by third-party service providers acting on our behalf. This includes:

• IP address and approximate geographic location (used for fraud detection and access controls)
• Device type, operating system, browser version, and screen resolution
• Session start and end times, pages visited, and features accessed
• Games played, bet amounts placed, and game outcomes associated with your account
• Referral source data (i.e., how you arrived at adda97.app)

3.3 Data from Third Parties

In some cases, adda97 may receive personal data about you from trusted third parties, including identity verification service providers who confirm the authenticity of documents you submit, and payment processors who confirm the status of deposit or withdrawal transactions. adda97 uses this data only for the specific purpose for which it was received and does not use third-party-sourced data for marketing profiling.

4. How We Use Your Data

adda97 uses your personal data only for the following defined purposes:

1. Account management: Creating and maintaining your adda97 account, verifying your identity, and enabling secure login.
2. Payment processing: Facilitating deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and bank transfer channels.
3. Customer support: Responding to your queries, complaints, and dispute submissions in English.
4. Security and fraud prevention: Detecting and preventing unauthorised account access, duplicate accounts, bonus abuse, money laundering, and other fraudulent activity.
5. Responsible gaming: Monitoring usage patterns to identify signs of problem gambling, enforcing deposit limits and self-exclusion requests, and fulfilling our obligation to prevent minors from accessing the Platform.
6. Legal compliance: Meeting record-keeping, anti-money-laundering (AML), and Know Your Customer (KYC) obligations applicable to online gaming operations.
7. Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, stability, and usability of the adda97 Platform.
8. Communications: Sending you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. adda97 does not send unsolicited marketing emails; any promotional communications will only be sent where you have opted in.

5. Sharing Your Data

5.1 Operational Partners

adda97 shares personal data with a limited set of operational partners where strictly necessary to deliver the adda97 service. These partners include:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum data required to process your transactions — typically your registered mobile number and transaction amount.
• Identity verification providers: Third-party KYC service providers receive copies of identity documents you submit, solely for the purpose of verifying their authenticity.
• Game Providers: Software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier and session data necessary to deliver game content. These providers do not receive your full name, NID, or payment details.
• Infrastructure providers: Cloud hosting, content delivery, and security service providers who process data on adda97's behalf under strict data processing agreements.

5.2 Legal Disclosures

adda97 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or where adda97 determines in good faith that disclosure is necessary to protect the safety of any person, prevent fraud, or enforce adda97's legal rights. adda97 will notify affected players of such disclosures where legally permitted to do so.

5.3 No Sale of Data

adda97 does not sell, rent, lease, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing companies under any circumstances. Your personal data is not used to build advertising profiles or shared with social media platforms for targeting purposes.

6. International Data Transfers

Some of adda97's operational and infrastructure partners may process data in locations outside Bangladesh. Where such transfers occur, adda97 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Privacy Policy. This may include contractual data protection obligations imposed on the receiving party. By using the adda97 Platform, you acknowledge that your data may be processed in these jurisdictions as part of the service delivery chain.

7. Data Retention

adda97 retains personal data for the following periods:

• Active account data: Retained for the duration of your account and for a minimum of five years from the date of the last transaction or account activity, to satisfy financial record-keeping obligations.
• Identity verification documents: Retained for five years from the date of submission or from account closure, whichever is later.
• Support communications: Retained for three years from the date of the last communication in a thread, or longer where the communication relates to an unresolved dispute.
• Responsible gaming records: Self-exclusion periods and deposit limit records are retained for the duration of the restriction and for five years thereafter, to prevent circumvention by re-registration.
• Anonymised analytics data: Aggregated, anonymised usage data that cannot be linked to any individual player may be retained indefinitely for platform improvement purposes.

After the applicable retention period has elapsed, personal data will be securely deleted or irreversibly anonymised.

8. Security Measures

adda97 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and adda97 servers
• Bcrypt hashing for all stored account passwords — adda97 never stores passwords in plain text
• Tokenisation of payment credentials through our payment gateway partners, ensuring raw financial credentials are never stored on adda97 infrastructure
• Role-based access controls limiting internal access to personal data to staff members who require it to perform their specific duties
• Regular security audits and penetration testing of the adda97 Platform
• Incident response procedures to detect, contain, and notify affected players of any data breach in a timely manner

While adda97 takes all reasonable precautions to safeguard your data, no system is entirely immune to security threats. Players are encouraged to use a strong, unique password for their adda97 account and to contact [email protected] immediately if they suspect any unauthorised activity.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit adda97.app. adda97 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in between page visits, remember your preferences, protect your session from hijacking, and analyse how the Platform is used so that it can be improved.

9.2 Types of Cookies Used

• Essential cookies: Required for the Platform to function. These include session authentication tokens and security cookies. These cannot be disabled without impairing your ability to use adda97.
• Functional cookies: Remember your language preference (English), preferred display settings, and last-used payment method.
• Analytics cookies: Collect anonymised data about how pages are used, which games are most popular, and where technical errors occur. adda97 uses this data internally and does not share analytics data with third-party advertising networks.

9.3 Managing Cookies

You can control cookie settings through your browser's privacy settings. Please note that disabling essential cookies will prevent you from logging in to your adda97 account and using core Platform features. adda97 does not use cookies for third-party behavioural advertising.

10. Your Data Rights

As a player on adda97, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request" and include your registered mobile number for account verification purposes. adda97 will respond in English within 14 calendar days.

• Right of access: You may request a copy of the personal data adda97 holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request deletion of your personal data, subject to adda97's legal obligations to retain certain records (such as transaction data and KYC documents).
• Right to restriction: You may request that adda97 restricts the processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: You may request that your account data be provided to you in a structured, machine-readable format.
• Right to withdraw consent: Where adda97 processes your data on the basis of consent (such as for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests. adda97 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

11. Minors & Age Verification

adda97 is strictly an adults-only platform. Players must be 18 years of age or older to register an account or place any wager. adda97 actively uses the date of birth and identity document data you provide to verify that you meet this requirement. If adda97 has reasonable grounds to believe that a player is under 18 years of age, the account will be immediately suspended pending verification, all balances will be frozen, and any winnings will be forfeited. adda97 does not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account, please contact [email protected] immediately.

12. Responsible Gaming & Your Data

adda97's responsible gaming programme relies on the careful use of player data to identify and support players who may be experiencing difficulty controlling their gambling. With your consent and as part of our legitimate interest in player welfare, adda97 may use your usage data — including session length, frequency of play, bet sizing relative to deposit history, and loss patterns — to proactively contact you with information about responsible gaming tools. This data is never shared externally for this purpose and is processed solely to support your wellbeing.

If you activate a self-exclusion, deposit limit, or cooling-off period, adda97 will retain a record of that restriction and use it to prevent you from circumventing it, including by preventing re-registration under a new account. Full details of adda97's responsible gaming tools are available on the Responsible Gaming page.

13. Changes to This Privacy Policy

adda97 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, adda97 will notify registered players via their registered mobile number or email address and will display a prominent notice on the Platform. The updated policy will display the revised effective date at the top of the document. Continued use of adda97 following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should cease using the Platform and request account closure by contacting [email protected].

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data adda97 holds about you, please contact the adda97 data protection team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week, in English
• Operating Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Response Time: Within 14 calendar days for data rights requests; within 2 business days for general privacy enquiries