adda97 believes that gambling should always be a source of entertainment, never a source of stress or hardship. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control at all times.
adda97 has built responsible gaming into the foundation of the platform — not as an afterthought, but as a core value.
adda97 operates an adults-only platform. Every player must be 18 years of age or older to register and place wagers. Age verification is performed during the KYC process using your National Identity Card (NID) or other government-issued documents. Accounts found to belong to underage individuals are immediately suspended and all balances forfeited.
Take control of your spending by setting a daily, weekly, or monthly deposit limit directly from your adda97 account dashboard. Once a limit is set, it takes effect immediately. Reducing your limit is instant; increasing your limit requires a mandatory cooling-off period before the change takes effect, giving you time to reflect on your decision.
adda97 can send you in-session alerts after a set period of play — for example, after 30, 60, or 90 minutes. These reminders help you stay aware of how long you have been playing. Time can pass quickly during an engaging game session; our alerts ensure you take regular breaks and stay mindful of the time you spend on the platform.
If you feel you need a short break from gambling, adda97's time-out feature lets you pause your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets. Your account balance is preserved and access is restored automatically when the time-out period expires.
For players who feel they need a longer break or wish to stop gambling entirely, adda97 offers self-exclusion periods ranging from 6 months to permanent exclusion. Self-exclusion is irreversible during the chosen period. adda97 retains self-exclusion records to prevent re-registration and will not send any promotional communications to self-excluded players.
adda97's support team is available around the clock, every day of the year, and communicates in English. If you are concerned about your gambling or need help activating any responsible gaming tool, contact us at [email protected]. Our team operates on Bangladesh Standard Time (BST, UTC+6) and is trained to handle sensitive responsible gaming conversations with care and discretion.
Problem gambling can develop gradually. Being aware of the warning signs is the first step toward getting help. If you recognise any of the following patterns in your own behaviour, we strongly encourage you to use adda97's responsible gaming tools or contact our support team immediately.
You are never alone. If gambling is causing distress in your life, adda97's support team is available 24/7 at [email protected]. Reaching out is a sign of strength, not weakness.
Placing larger bets to try to win back money you have already lost is one of the clearest signs that gambling has moved beyond entertainment. This cycle tends to escalate quickly.
Using money set aside for rent, food, utilities, or family expenses to fund gambling is a serious warning sign. Responsible gambling means only ever wagering what you can genuinely afford to lose.
Feeling the need to conceal how much time or money you spend on gambling from family members or close friends suggests that gambling is becoming a source of shame rather than enjoyment.
Repeatedly trying to cut down on gambling but finding yourself unable to follow through — or feeling restless and irritable when you are not gambling — may indicate a dependency that requires professional support.
Missing work, neglecting family commitments, or skipping important obligations in favour of gambling sessions indicates that gambling has taken an unhealthy priority in your daily life.
Taking loans, borrowing from friends, or using credit to fund gambling activity is a significant warning sign. adda97 strongly advises against gambling with borrowed money under any circumstances.
adda97's self-exclusion tool is available to every registered player at any time, with no questions asked. Self-exclusion periods range from 6 months to permanent. Once activated, you cannot log in, deposit, or wager. adda97 will also ensure that no promotional material is directed to your contact details for the duration of the exclusion.
To activate self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request" and our team will process your request within 24 hours.
adda97 makes it straightforward to put responsible gaming controls in place. Here is how to access each tool available on the platform.
Log in to your adda97 account and navigate to the "Account Settings" section. Under "Responsible Gaming", select "Deposit Limits". Choose a daily, weekly, or monthly limit in BDT and confirm. The limit takes effect immediately. To increase a limit, a mandatory 7-day cooling-off period applies before the change is activated.
From the same "Responsible Gaming" panel in your account settings, select "Session Reminders" and choose your preferred alert interval — 30 minutes, 60 minutes, or 90 minutes. adda97 will display an on-screen notification when your session reaches that duration, prompting you to take a break.
In your account's "Responsible Gaming" section, select "Time-Out" and choose a duration: 24 hours, 48 hours, 1 week, or up to 6 weeks. Your account will be locked immediately and will reopen automatically when the period ends. You will not receive any promotional communications during a time-out period.
For a longer or permanent break, email [email protected] with the subject line "Self-Exclusion Request". State your preferred exclusion period (6 months, 1 year, 3 years, or permanent). Our support team will process your request within 24 hours, lock your account, and confirm by return message.
If you are unsure which tool is right for your situation, or if you simply want to talk to someone, contact adda97 support at [email protected] any time, 24 hours a day. Our English-speaking team is trained to help sensitively and confidentially. We can guide you through your options and help you put the right protections in place as quickly as possible.
Answers to the questions players most often ask about responsible gaming at adda97.
Remember: Gambling is a form of entertainment, not a reliable way to make money. Every game on adda97 has a built-in house edge, meaning the platform retains a statistical advantage over time. Only gamble with money you can genuinely afford to lose, never gamble under the influence of alcohol or when emotionally distressed, and always take regular breaks during play sessions. adda97's responsible gaming tools are free, always available, and easy to activate. Use them proactively — you do not need to be in crisis to benefit from them.
Responsible gaming is at the heart of everything adda97 does. When you are ready to play,
explore our games knowing that your wellbeing comes first. For adults aged 18 and above only.